Privacy

Gather Studio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the 'Services'). Gather Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment card information, transaction details, and payment confirmation.

  • Account information including your username, password, and preferences.

  • Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel.

  • Communications with us including information you include when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, or otherwise provide us with your personal information.

  • Automatically through the Services from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

  • From our service providers including Shopify, BookThatApp, and NZ Post.

How We Use Your Personal Information

Provide and Improve the Services

We use your personal information to process your payments, fulfil your orders, send notifications related to your account, process bookings, returns and exchanges, arrange shipping, and create a customised shopping experience for you.

Marketing and Advertising

We use your personal information for marketing purposes, such as to send marketing and promotional communications by email. You can opt out at any time.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding possible fraudulent or malicious activity.

Communicating with You

We use your personal information to provide you with customer support and to maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

  • With business and marketing partners to provide marketing services.

  • When you direct or consent to our disclosure of certain information to third parties.

  • In connection with a business transaction such as a merger, to comply with any applicable legal obligations, or to enforce any applicable terms of service or policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Cookies

Our site uses cookies for analytics and to make the shopping experience work. You'll be asked to accept or decline cookies when you first visit. You can change your preferences at any time via the cookie banner.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, or resolve disputes. Booking records are kept for 7 years for accounting purposes.

Your Rights and Choices

Under the Privacy Act 2020, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know. You may request access to personal information that we hold about you.

  • Right to Delete. You may request that we delete personal information we maintain about you.

  • Right to Correct. You may request that we correct inaccurate personal information we maintain about you.

  • Right of Portability. You may request a copy of the personal information we hold about you.

  • Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails.

To exercise any of these rights, email hello@gatherstudio.co.nz. We may need to verify your identity before we can process your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the 'Last updated' date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@gatherstudio.co.nz.

  • 47 New North Road, Eden Terrace, Auckland
  • Phone: INSERT PHONE NUMBER